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RMA + Return Policy

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FAQ RMA Return Policy Warranty Firmware Broken Screen Repair

Return Policy

If you are unsatisfied with your purchase, you may return new and unopened items within 30 days of purchase for a refund.

Items must be in new and unused condition, and must be returned in its original packaging including all parts and accessories to qualify for a full refund, excluding shipping and handling fees. Original receipts and packing slips are required for a refund on all returns.

Buyers will be held responsible for any shipping costs associated with product returns.

For items returned as a result of fulfillment errors, product defects, or damages incurred during shipping, the seller will provide a pre-paid return shipping label and provide a full refund for the cost of the merchandise, excluding original shipping and handling fees.

All returns require approval and a RMA (Return Merchandise Authorization) number issued by Wiltronic Corporation. Returns will not be accepted without an RMA. Please contact Wiltronic Corporation at 1-909-627-9888 Ext. 106 to be issued an RMA and shipping instructions for return.

All returns are subject to inspection before a refund can be issued. The seller has the right to refuse any packages with physical damage and may withhold shipping costs from your refund for merchandise found with no errors, returned with false claims of seller errors, product defects or damages incurred during shipping.

Refunds will be issued after the inspection of the merchandise is approved and may take anywhere from 5 - 10 business days to process and return the funds to your account.

RMA & Support

If you are having problems with any of your IVIEW electronics please make sure to check our FAQ section before you contact us. If your questions are not answered and you continue to have a problem with your item, you may contact Wiltronic Corporation at 1-909-627-9888 Monday-Friday, 9am-5pm PST and you can also email us at support@iviewus.com.

Canadian Customers, please contact the Toll-Free number 1-877-239-4535.


35 Riviera Drive, Unit 11-12
Markham, Ontario, L3R 8N4.

Before you call please make sure you know the model number and the serial number, the model number is located behind your tablet and the serial number is also located behind your tablet on a sticker or on the box. Be prepared to give us your personal information if you are sending us an item to get repaired.

If you are having problems with one of your IVIEW items, please refer to the FAQ page. We have compiled a list of frequently asked questions to help you understand more about our products. You may be able to resolve your problem without having to call our technician or to send the unit back to us. If you still cannot resolve your problem, please call our toll free number to speak to our customer service. If you are still experiencing problems with your unit after troubleshooting, and our Technician has determined that your unit needs to be repaired or exchanged we will determine your warranty status and issue you with an RMA number. Please note that in order to have your merchandise repaired and replaced by warranty, you must contact our customer service representative by phone or email, and get an RMA number. After we get your information we will issue you an RMA number and provide you with the address where you will be shipping your tablet to get fixed.

*In order to have your merchandise repaired and replaced by warranty, you must contact our Customer Service representative by phone or email and get an RMA number.

*If a unit is sent to the Service Center or Factory as a Warranty unit but is subsequently determined to have out-of-warranty damage according to the Warranty policy, the unit will be considered Out-of-Warranty and Out-of-Warranty charges will apply.

Once a RMA Number is issued, things you need to know:

  1. Shipping both ways (it is recommended you ship with insurance, and double box your packages, Wiltronic is not responsible for lost or damaged packages).
  2. Proof of purchase such as a copy of an original receipt, which must have purchase date that falls within the warranty period specified in the Warranty card. PLEASE NOTE: Your warranty card is not considered your receipt. So please be sure to send a copy of all receipts with your units for future warranty work.
  3. When preparing the RMA product(s), please ONLY ship the main unit and its power supply (adaptors). Do NOT include other accessories (earphone or USB cables). Wiltronic is not responsible for lost accessories.
  4. To prevent delays in processing your RMA, please remove all passwords (i.e. Operating System, BIOS).
  5. Recovering the operating system is required if there is a software and/or hardware related issues. Wiltronic is not responsible for any lost data or 3rd party software. Back up all your personal data prior to sending your unit in for RMA service.
  6. A money order of $25.00 USD ($30.00 for AIO Devices) payable to Chenzhi CORP for return shipping and handling.
  7. The RMA number issued by our customer service rep must be written on the money order and the mail package, along with return address.

It will take approximately 3 to 4 weeks to process, from the date of receipt. And the repaired, or replacement unit will be delivered to the customer by FED EX. Please make sure the return address must be deliverable by FED EX (NO PO BOX please).

1 Year Limited Manufacturer Warranty Policy

  • Chenzhi products come with 1-year manufacturer warranty. At reseller’s discretion, Chenzhi can take over end-user warranty services 3 months from the date of invoice.
  • Warranty is applicable only in USA.
  • Chenzhi warrants free labor at its option under the warranty period to replace the product if it is determined to be defective at “no charge”. End user is responsible to ship back defective products and pay for shipping charges both way, by including a $25.00 ($30.00 for AIO Devices) money order for return shipping cost. This limited warranty does not cover any loss or damages that occurred as a result of:
    • Cosmetic damage
    • Shipping or improper installation or maintenance
    • Misuse
    • Neglect
    • Any cause other than ordinary commercial or industrial application
    • Adjustment by none-authorized source or any of the products firmware or hardware that you or any third party have modified or altered
    • Improper environment
    • Excess or inadequate heating or air conditioning or electrical power failures, surges, connection to improper voltage supply or settings or other irregularities
  • All warranty related returns must have RMA (Return Material Authorization) numbers issued from Wiltronic. Wiltronic reserves the right to refuse any package without RMA number written outside of the shipping box.
  • If returning products/samples for credit, any missing accessories will be deducted as determined in the “Parts/Accessories schedule”
  • By default Wiltronic will return RMA or under warranty repaired units the way they (RMA) came into Wiltronic (with/without book, accessories, etc)
  • If reseller wants complete accessories when Wiltronic returns warranty/repair units, reseller must specify at the time of RMA issuing. Subject to the availability of such parts, reseller agrees to pay for any parts/accessories that Wiltronic includes to the warranty/repaired units.

Screen Problems:

If you have a problem with your display please email a photograph to support@iviewus.com in order for us to determine whether it’s a screen error or physical damage. Keep in mind that the warranty DOES NOT cover physical damage. There will be a fee to cover repairs, shipping and handling for broken screens. When a tablet is not handled with enough care the screen is damaged in many ways. The screen will break/crack when a tablet is dropped; other examples of physical damage are black spots showing on the display which indicate there was some type of pressure that caused damaged to the internal screen.

Below are examples of screens with physical damage that would not be covered by the warranty:

Screen with two black spots in middle

Screen with black spot in middle

Below is an example of a screen error that would be covered by the warranty:

Blank black screen with blue lines

Blank white screen

Screen with apps showing unclearly